1. How Do I Place My Order?

Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.

We’ll prepare your order and let you know when it’s on its way!

2. How Long Will It Take To Ship My Order?


*Estimated Shipping Time

United Kingdom

7-15 Business days


10-20 Business days

*This doesn’t include our 2-5 day processing time.

3. My Tracking Number Isn’t Working

Tracking numbers can take 2-5 days to appear in the shipping carrier’s system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact us at support@trabyhand.com

4. I Need Help With A Late Order

If your order has not arrived after 15 business days (United Kingdom) and 20 business days (International), please contact our team via email support@trabyhand.com, we are happy to assist.

5. What Type Of Payments Do You Accept?

We accept PayPal and payments through PayPal’s payment processing. During checkout, you will be transferred to PayPal’s secure checkout process where you may choose to use either your existing PayPal account or select Credit Cards / Debit Cards to make your payment to your credit/debit card. PayPal will process your payment and will post the charge as PayPal

6. When Will My Card Be Charged?

Just after your order has been successfully placed.

7. How Secure Is My Personal Information?

We adhere to the highest industry standards to protect your personal information when you checkout and purchase.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.